Community for Neurotic Disney People

Tag Archives: customer service

GET WHAT YOU PAY FOR!

By Natalie H. (NDM#268) | Published: Sunday, April 10, 2011

Photo Credit: Dennis Brown, NDU 5

On our last stay at Walt Disney World, I went to check in to our room at Disney’s All Star Music Resort. I had paperwork in hand as I approached the online check-in counter. We were booked for a preferred room using my annual pass discount. When originally booking the stay, my husband was not coming along. However, now that he was with my son and me, I requested that we move to a moderate room, if available. He enjoys the moderate accommodations better so I was hopeful that we could upgrade.

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Posted in Disney Reviews, Resorts, Travel Reports, Travel Tips, Vacation | Also tagged All Stars Music, Meet the Magic, Meetthemagic.com, Preferred Room, Standard Room, Value Resort, Walt Disney World
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DISNEY INSTITUTE – POINTS OF CONTACT

By Donna F. (NDGM#14) | Published: Saturday, October 16, 2010

During the Disney Institute workshop, we were instructed to list the points of contact with our customers. A point of contact is any representation of the company that a person comes in contact with: phone calls, meetings, brochures, even your parking lot. The goal is to turn each contact into a positive experience.

While making my list, I had a thought. How could I put a smile on my customer’s face even before they walk in the door? What would let them know we appreciate them and that we have a sense of humor even before we greet them?

Voila… FUNNY PARKING SIGNS!

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Posted in Disney Institute | Also tagged building relationships, creativity, Disney Institute, parking signs, points of contact, SMALL BUSINESS
2 Responses

DISNEY INSTITUTE – THE SILVER PLATTER

By Donna F. (NDGM#14) | Published: Saturday, September 11, 2010

I really wanted to attend a Disney Institute workshop, so I added it to my vision board. Locating the D.I. website was easy enough, deciding on which course was not so easy. My dilemma was two-fold: justifying the cost and which course would have the biggest impact on my business.

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Posted in Disney Institute | Also tagged brand loyalty, building relationships, customer loyalty, Disney Institute, leadership excellence, organizational creativity, people management, SMALL BUSINESS
13 Responses

DISNEY’S CARIBBEAN BEACH: PART 3 OF 3

By Natalie H. (NDM#268) | Published: Sunday, August 8, 2010

You will recall in Disney’s Caribbean Beach Resort: Review Part 1 and 2 that my family decided to stay at this resort for our third time. We had checked in at the resort and were staying in the “Nemo” themed room in the Barbados section. We had noticed that the room had some condensation issues, but were more worried about our son who had become quite ill during our visit. We had carefully watched him for 2 days in the hotel room with him only getting more sick. In the end, we had called 911 to assist. Now, off to the ER…

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Posted in Disney Reviews, Resorts | Also tagged Caribbean Beach, Disney's Caribbean Beach Resort, medical condition, Neurotic Disney Moms, Review
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DISNEY’S CARIBBEAN BEACH: PART 2 OF 3

By Natalie H. (NDM#268) | Published: Sunday, August 1, 2010

You will recall in Disney’s Caribbean Beach Resort: Review Part 1, I gave a brief description of the Resort’s Custom House Lobby, “Nemo” theme, and room’s amenities. We had stayed at this resort in the past and had loved it for its themed rooms, exciting pool area and food selections. On this third stay at the Caribbean Beach, we checked in at the Lobby and were assigned to the Barbados area.

We used bell services for our luggage, then quickly found our room to be in order as we remembered it from year’s past. My son was delighted again to see that Nemo was still there in the room in various spots. It had been a year since our last stay at this Resort, and being older and wiser, he was able to spot the Hidden Mickey in the bedspread pattern. We unpacked all of our stuff and got comfortable for our five night stay.

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Posted in Disney Reviews, Resorts | Also tagged Caribbean Beach, Disney's Caribbean Beach Resort, hidden Mickeys, medical condition, Neurotic Disney Mom
3 Responses

DVC WANNA-BE

By JeniLynn Knopp | Published: Sunday, June 3, 2007

DVC WANNA-BE

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Posted in Relationships, Travel Reports, True Confessions of a Neurotic Disney Mom | Also tagged anticipation, antsy, bill.knows.disney, Cast Member, confession, Disney Vacation Club, Disney Vacation Club Member, Disney's Old Key West Resort, DVC point rental, embarrassment, excitement, fidget, fraud, guilt, impatience, insecurity, Jimmy Buffett, plastic surgery, Pluto, rude, snob, theming, wanna-be
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SAINT PATRICK

By JeniLynn Knopp | Published: Wednesday, April 11, 2007

a-pura-cocina

I sit at my computer to check the park hours of Disney’s Hollywood Studios. While I’m notating particulars about Extra Magic Hours for Disney resort guests, a pop-up box notifies me that I have received an e-mail from someone named Chef Patrick.

I open the letter to read a thoughtful note from the chef of The Hollywood Brown Derby. He explains that he was contacted by Brenda about our family’s circumstances and is very interested in enabling us to visit the park. He then requests an e-mail back specifying the items that my children cannot eat.

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Posted in Organization and Plannning, Relationships, Special Needs, Travel Reports, True Confessions of a Neurotic Disney Mom | Also tagged afraid, Atlantis, Disney dining, Disney special dietary requests department, Disney's Hollywood Studios, Dr. Bunsen Honeydew, Extra Magic Hours, fear, Genie, medical condition, Milo, Organization and Plannning, special diet, special needs, stress, The Hollywood Brown Derby, The Swedish Chef
20 Responses

A MORSEL THAT’S HARD TO SWALLOW

By JeniLynn Knopp | Published: Monday, April 9, 2007

sad-silhouette

It is decided that we will only spend one day in a theme park during our upcoming trip. Although I have been doing my best to not allow my newly acquired Disney phobia to get the best of me, it has been hard for me to entirely shake it. Traveling with our special dietary needs is a concept that still makes me very uneasy, so I decide not to set our expectations too high. We will brave one park for one day, and we will remain content within that limitation.

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Posted in Organization and Plannning, Travel Reports, True Confessions of a Neurotic Disney Mom | Also tagged afraid, Disney dining, Disney special dietary requests department, Disney's Hollywood Studios, fear, Genie, medical condition, Organization and Plannning, pre-schoolers, special diet, special needs, stress, Winnie the Pooh
4 Responses

THE MORNING AFTER

By JeniLynn Knopp | Published: Monday, April 2, 2007

wondering

The world is coming to an end. That must be it. There is no other reason to explain the strange feeling that has suddenly overcome me. I am afraid to go to Walt Disney World. Surely it is a sign of the apocalypse.

Now that all my weeks of hyper-focused energy have landed us a stay at Disney’s Old Key West Resort, I am paralyzed by the thought of actually going. This happening is absolutely bizarre, but there is some method to my madness.

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Posted in Organization and Plannning, Travel Reports, True Confessions of a Neurotic Disney Mom | Also tagged afraid, bill.knows.disney, Disney dining, Disney special dietary requests department, Disney Vacation Club, Disney's Old Key West Resort, DVC point rental, fear, Lake Buena Vista, medical condition, Organization and Plannning, special diet, special needs, stress
10 Responses

BILL KNOWS DISNEY

By JeniLynn Knopp | Published: Friday, March 23, 2007

writing-on-laptop

I have spent the last few weeks doing two things. The first thing I’ve done is consistently run into dead ends. No matter how I turn it, DH informs me that the small amount of money we’ve put aside will not cover the accommodations we need. The second thing I have done is compulsively view every last item in our extensive, free Disney Vacation Planning DVD library. I know that I must keep fighting the good fight, and the DVDs—which do an incredible job of creating WDW lust—provide me with the motivation I need to press on.

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Posted in Organization and Plannning, Travel Reports, True Confessions of a Neurotic Disney Mom | Also tagged anniversary, bill.knows.disney, budget, Disney Vacation Club, Disney Vacation Planning DVD, Disney's Old Key West Resort, DVC point rental, ebay, internet, medical condition, Monstro the Whale, Organization and Plannning, Pinocchio, special diet, special needs
14 Responses