When I close my eyes and think of excellent customer service, very few companies come to mind. Topping that list is the Walt Disney World Resort, which should come as no surprise. From check-in to waiting in line for attractions, Disney cast members are famous for their hospitable nature (or maybe that’s training?). No matter which resort we choose or park we enter, I continue to be dazzled. A recent stay at the Grand Floridian astonished even more!


