Leadership excellence > leads to employee excellence > which leads to customer satisfaction > which leads to repeat business and financial gain. Seems simple enough, right? If it works for Disney, why doesn’t it work for every business? The truth is, it can. The key is leadership.
How does leadership translate to employee excellence in a small business? One way is by building a relationship with your employees. Get to know them. How do you do that? Simple, just ask.
Have you ever asked an employee what would make their job more enjoyable? How about what their favorite dessert is or their favorite restaurant?
After completing the Disney Institute course, I did exactly that and the answers were surprising. I never knew that strawberry rhubarb was Judy’s favorite pie, that roses were Erica’s favorite flower, that Monica particularly likes surprises and that Debbie loves homemade bread.
Monday is Judy’s birthday, guess what will be waiting for her?
Contributed by: Donna F. (NDGM#14). Donna is our resident (NDGM#14). Donna is our resident Disney Institute expert for small businesses.